Thousands of people undergo cosmetic surgery, but choosing a surgeon may be confusing and overwhelming. Here at Genesis Anti-Aging & Cosmetic Surgery, we are focused on customer care.  We are a Christian-based medical practice that ensures that you are comfortable and secure before undergoing any procedure.

Conveniently located in Ballantyne Village, South Charlotte, we provide specialty services in plastic and cosmetic surgery, anti-aging, laser skin treatments and audiology. Our objective is to assure your good health, satisfaction and excellent results. We deliver only on the highest expectations every day and look forward to meeting you!

Discover why our patients are finding more confidence with outstanding results! Click here to schedule a personal, confidential consultation or call us at 704.544.1300.

Customer Care Covenant

Genesis Anti-Aging & Cosmetic Surgery is determined to provide you with the highest standard of customer service. We commit to:

~Listen to you and make every effort to help you.

~Be courteous and polite.

~Not discriminate nor permit discrimination against anyone.

~Encourage your opinions and comments regarding our services.

~Identify ourselves by wearing name badges.

~Provide information in clear terms.

~Investigate any complaint completely and fairly.

~Be available before and after your procedure to assist and answer any   questions or concerns.

We always attempt to help you at your first point of call. If we are unable to help, we will take details and get the right person to contact you at the earliest time.

When you telephone our office, we commit to:

• ~Answer your call promptly.
• ~If your call needs to be transfered, we will tell you who you are
    being connected to.
• ~If we cannot help you at once, we will call you back at a time that is   convenient for you.
  
  

When you visit our office we will,

• ~Greet you with a warm smile!
• ~See you as quickly as possible.
• ~Explain any delay in your appointment.
  
  
  

When you send a letter, fax or email, we will:

• ~Respond within 5 working days.

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